Pre-arrival Information

Long Pavilion Balcony – 2nd to 4th December

• From 2nd to 4th December, we will be rejuvenating the wooden floors on the Long Pavilion Balcony. This process will involve light sanding during the day and applying varnish overnight, allowing it to dry for the next day's use. You may experience intermittent noise between 12:00 PM and 4:00 PM daily from the sanding process. Access to the Long Pavilion Balcony will be temporarily blocked to ensure safety. Dining will be in front of the Bar and Lower Bar Balcony during this time, with normal offerings available to guests.

Lower Bar Balcony – 5th to 7th December

• From 5th to 7th December, similar rejuvenation work will take place at the Lower Bar Balcony. During this period, sanding will occur during the day, and varnishing will be completed overnight. Sanding noise may be noticeable between 11:00 AM and 4:00 PM daily.

Library – 16th to 18th December

• From 16th to 18th December, we will be rejuvenating the Library floors. As with the other areas, sanding will occur during the day, followed by varnishing overnight. Noise from sanding may be heard between 11:00 AM and 4:00 PM daily. The Library will be fully accessible again on the morning of 19th December.

Restaurants, tours and activities are in high demand, so it is very important to plan and book ahead to avoid disappointment.

Restaurants

• Long Pavilion is open daily for breakfast from 6.30am to 10.30am and dinner from 6.00pm to late
• Pebble Beach is open for lunch from 11.30am to 3.30pm daily and dinner from 6.00pm to late Tuesday - Saturday
• qualia In-Pavilion Dining is available daily for breakfast from 6.30am to 10.30am, lunch from 11.30am to 3.30pm and dinner from 6.00pm to 10.00pm

To ensure a table at your preferred time, we encourage all guests to make lunch and dinner reservations. To book Long Pavilion click here. To book Pebble Beach click here. For other special dining events and large group bookings, please email guestservices@qualia.com.au or phone 07 4948 9222.

Experiences

• Pebble Beach Sports is open daily, with the full range of watercraft available
• qualia’s signature Sunset Cruise operates Monday, Wednesday and Friday with a maximum capacity of 12 people
• qualia’s signature food and wine experience, ‘Talk and Taste’, is offered on different days of the week and changes weekly. The new ‘Conversations with the Sommelier’ are unscheduled private sessions, with bookings subject to availability
• Hamilton Island Golf Club is open daily
• Spa qualia is open 9.00am to 6.00pm Monday – Saturday and 10.00am to 5.00pm Sunday
• Great Barrier Reef and Whitehaven Beach tours and scenic flights operate on different days of the week and are weather dependent
• Snorkelling and boating tours operate on different days of the week and are weather dependent

For more information on the complete range of experiences on offer, operating times and days or to tailor a customised itinerary, please email guestservices@qualia.com.au or phone 07 4948 9222. For internationa guests please phone +61 2 9433 3349.

Hamilton Island, including qualia, is a cashless environment, and we are unable to accept cash at any of our outlets. Cash deposits and withdrawals can be made using the Bank@Post service at the Australia Post office on Front Street, where cash can also be exchanged for pre-paid or top-up Mastercards. A 1.25% surcharge applies for all ‘credit’ and ‘tap and go’ transactions made on the island via credit or debit card. Payments can be made fee free via EFTPOS by inserting your card and selecting a cheque and/or savings account at the terminal.

qualia strongly recommends you take out Travel Insurance before travelling. The qualia luxury specialists can help you to organise an online quote with Cover-More.

Your well-being and safety are of utmost importance to us during your stay on Hamilton Island. We have a number of Stay Well measures to ensure a safe and secure environment for our guests, employees and the local community.

• Allied Health Facility: Hamilton Island is equipped with an Allied Health facility, which provides a range of health support services. For more information about the health services provided please click here.
• Hamilton Island Pharmacy: The Hamilton Island Pharmacy is open from 8.30am – 6.00pm daily, catering to all your pharmacy needs. You can view the pharmacy website here
• Ambulance: The Queensland Ambulance Service operates on Hamilton island. In case of a medical emergency, please dial ‘000’.
• Sun Safety and Hydration: The Australian sun can be extremely harsh. We strongly advise practicing sun safety and staying well-hydrated during your visit to Hamilton Island. For additional information on health and well-being provided by Queensland Health, please click here.