Booking Conditions

qualia minimum age requirement
qualia caters to persons 16 years and over.

All persons under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian who has parental rights and responsibilities for the under 18 year old person. If a person is found to be under the age of 18 and is not accompanied by a responsible adult, Hamilton Island Enterprises Limited (HIE) may cancel the person’s booking and ask them to leave the island immediately, with the full booking amount being forfeited to HIE under this condition.

Third party promotions and prizing
qualia room nights cannot be purchased for the purpose of third party promotions and prizing.

Your arrival details
Arrival and departure details are required at the time of booking and prior to your arrival. Please email us on reservations@qualia.com.au with your flight or ferry arrival details. This ensures that our qualia Guest Services team will be there to greet you upon your arrival for your private transfer to qualia.

Maximum occupancy
All qualia Pavilions cater to a maximum of two (2) adults per Pavilion, excluding The Beach House. The Beach House caters to a maximum of four (4) adults. All rates are based on two (2) adults per Pavilion, otherwise referred to as twin share.

Pavilion rates
qualia offers two rates (in addition to package rates); the qualia Classic rate and the qualia Gourmet rate. 
The qualia Classic rate includes a la carte breakfast daily at the Long Pavilion restaurant.
The qualia Gourmet rate includes a la carte breakfast daily at the Long Pavilion restaurant and a la carte dinner daily at the Long Pavilion or Pebble Beach restaurant.

Rates are dynamic and subject to availability and change without notice.
Pavilion rates are based on twin share (two adults) and subject to availability. All prices are quoted in AUD and include 10% GST. Single share (one adult) rates are available for qualia Gourmet rates.

Minimum night stay
A minimum two (2) night stay applies for all reservations year round at qualia, with the exception of Festive Season which requires a minimum three (3) night stay.  

Festive Season minimum night stay
A minimum three (3) night stay applies to all Pavilion bookings incorporating Festive Season (bookings incorporating 20 December 2024 – 11 January 2025 inclusive).

For qualia Classic bookings incorporating the night of 31 December
An additional fee of $195 per person is applicable which includes New Year’s Eve dinner at qualia.

All prices are quoted in AUD and include 10% GST. Credit/debit card surcharges do not apply.

Booking Credit Card Transaction Fees

Not applicable for qualia accommodation bookings made on the Hamilton Island or qualia websites or via the Reservation call centre.

On Island Credit/Debit Card Transaction Fees

A non-refundable 1.25% surcharge applies for all ‘credit’ and ‘tap and go’ transactions made on the island via credit or debit card. Payments can be made fee free via EFTPOS by inserting your card and selecting a cheque and/or savings account at the terminal.

qualia inclusions (when you book direct with qualia)

• All non-alcoholic beverages at qualia - including soft drinks, juices, waters, tea and coffee (does not include blended beverages)
• Use of an electric golf buggy for duration of stay (drivers licence required)
• 24-hour chauffeur service around Hamilton Island
• VIP return Hamilton Island airport/marina transfers
• Use of non-motorised watercraft
• Use of the qualia gym, spa, sauna and access to tennis court hire (subject to terms and conditions)
• Complimentary WiFi
• Earn 1 Velocity Point with every $1 spent on qualia accommodation (T&Cs apply).

Check-in / Check-out
Check-in time is 2.00pm. Check-out time is 11.00am.
If you are arriving prior to 2.00pm, we suggest packing a change of clothes/bathers in your hand luggage, so that you can start your qualia experience straight away.

Hamilton Island Sports Club

• Gym Age Restrictions
  • 14 and 15 years old for Cardio (must be supervised by a parent or legal guardian)
  • 16 and 17 years old – must be signed in by a parent or legal guardian upon arrival to train in the Sports Club unsupervised, for the duration of their stay.
• Spa and Sauna Age Restrictions
  • Spa and Sauna restricted to persons 18 years and over
• Further general terms and conditions of use apply for the Sports Club. Please read in full here.

Flight bookings with Hamilton Island Holidays
If your flights have been booked and paid for directly with the Hamilton Island Holidays, your flight itinerary and e-tickets will be attached to your first confirmation email. It is important that you check your flight itinerary details and spelling of all passenger names as soon as you receive your e-tickets. If any information is incorrect please email us as soon as possible on flights@hamiltonisland.com.au.

Flight e-tickets
Please print your e-tickets and put them in a safe place, ready to take with you to the airport. You may be required to present this document upon check-in and airport security checks. Should you misplace your tickets, please email flights@hamiltonisland.com.au and request new copies.

Flight cancellations and changes
Flights purchased are subject to the terms and conditions of the airline, including applicable fees and surcharges for any amendments or cancellations. If you need to make any changes to your flights, please email us as soon as possible on flights@hamiltonisland.com.au.

Virgin Australia Velocity Points
Virgin Australia Velocity Points are valid for qualia bookings and only when booking directly with Hamilton Island Holidays – these conditions apply www.hamiltonisland.com.au/velocity-partnership/terms

Buggies
Each qualia Pavilion includes an electric golf buggy for the duration of your stay.

These are the general terms and conditions for buggies:

• All nominated drivers must present a valid driver licence and undergo a safety demonstration prior to rental
• All details and photos must be clear and legible for the licence to be considered valid
• A credit card must be provided as security against damage and other charges
• The maximum payload for a golf buggy is 364kg
• The maximum persons on a buggy is 4 people
• All occupants of the buggy must be wearing their individual seatbelt at all times
• Only licenced drivers nominated on the rental agreement are permitted to operate the golf buggy
• Any cost incurred as a result of damages to the buggy, persons, or property is the responsibility of the hirer
• Ignition key must be removed when the buggy is not in use. Replacement charge for a key can cost up to $300
• Queensland Road Rules apply and are enforced by QLD police and Island Safety when driving on Hamilton Island
• All accidents or incidents must be reported immediately to Island Safety by calling 07 4946 9999, available 24/7
• Open alcohol is not permitted on the buggy at any time
• Do not use mobile phones while driving the buggy
• Children are not permitted to drive, steer, or sit on the drivers lap. Children are not to touch, stand or play with operating pedals
• Buggies must not be operated in neutral gear
• Management reserves the right to refuse rental or confiscate a buggy in the interest of public safety
• Buggies are not permitted to be operated between the hours of 1.00am & 5.30am
• Please be aware that as a condition of use, a $1 hold will be placed on your credit card when collecting your buggy.
• Queensland Department of Transport and Main Roads have set out the following condition for use for all buggies operating on Hamilton Island:
  • Authorised drivers must be a minimum age of 21 years old and hold a current driver’s licence to drive the vehicle.
  • A passenger less than six months old must be restrained in a rearward facing infant restraint, located in the front seat and secured to an engineered anchor point and fitted seatbelt.
  • A passenger at least six months old, but less than four years old must be restrained in an approved forward facing child restraint and secured to an engineered anchor point and fitted seat belt. This is subject to the amount of engineer approved restraint mounting points the buggy comes equipped with.
  • Children are not permitted to travel on the lap of another passenger.
  • A passenger at least four years old, but less than seven years old must be restrained in an approved forward facing child restraint or by a seatbelt.
  • A passenger four years old and above must not occupy the front passenger seating position if there is another passenger who is less than four years old.
  • The seats will be fitted by trained staff and should remain secured to the buggy for the duration of the rental. Securing and adjustment of straps in the capsule to fit the child is the responsibility of the parent or guardian (hirer).
  • The hirer is responsible to recheck capsule anchorage points and adjust the straps securing the capsule to the seat each time the child is placed in the capsule restraint. Capsule covers cannot be used when the child is positioned in the capsule

Travel Insurance
We recommend purchasing travel insurance to cover cancellations, travel delays and other unforeseen incidents and accidents. We encourage you to read the insurance terms and conditions to ensure you’re covered for your planned travel.

Is your booking directly with us or with a third party? (it is important to understand the difference)
You can book directly with Hamilton Island Travel Pty Ltd ACN 010305781 (Hamilton Island Holidays) which is a wholly owned subsidiary of Hamilton Island Enterprises Limited (HIE) via our websites or directly with our Reservations Team or you can book with a third party travel agent like Flight Centre, booking.com, expedia etc. These are the general terms that apply to HIE owned Hotels and privately managed properties in the Hamilton Island Holiday Homes letting pool. If you have booked via a third party you must check their terms and conditions for specific inclusions and conditions relating to your booking.

• Please read these terms and conditions carefully.
• All bookings made are subject to these terms and conditions and by making a booking (paying your deposit) you are accepting these Terms and Conditions on behalf of yourself and all persons who will be staying in the accommodation.
• Bookings may be subject to additional terms and conditions which are specific to unique packages. Every now and then a variation to these may be applicable to special packages or offers.booked. These terms and conditions may relate to items such as payments, deposits and cancellations and you should confirm the exact conditions before booking. 
• Once you have made your booking, make sure to check the Room or Package inclusions on your Booking Confirmation email to be certain of the specific details that apply to your unique booking.
• Hamilton Island reserves the right to modify or supplement at any time all or part of these Terms and Conditions. In this case a new version of the General Terms and Conditions will be available on the site with the effective date. Guests are advised to regularly consult the General Terms and Conditions to be aware of any changes.

Hamilton Island minimum age requirement
All persons under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian who has parental rights and responsibilities for the under 18 year old person. If a person is found to be under the age of 18 and is not accompanied by a responsible adult, Hamilton Island Enterprises Limited (HIE) may cancel the person’s booking and ask them to leave the island immediately, with the full booking amount being forfeited to HIE under this condition.

Beach Club accepts guests over the age of 18 only.
qualia accepts guests over the age of 16 only.

Arrival details
For any persons arriving to stay overnight on Hamilton Island, we need your Arrival Details as soon as you have them so that we can do our best to have your room ready on time. We will email you closer to your holiday to obtain these details or you can email us on vacations@hamiltonisland.com.au.

Check-in / Check-out
Check-in is 2.00pm. Check-out is 10.00am.
We recommend you pack a change of clothes, swimmers, book, sunscreen and sunglasses in your hand luggage so that you can enjoy some pool or beach-time while you wait for your room to be ready.

Flight bookings with Hamilton Island Holidays
If your flights have been booked and paid for directly with the Hamilton Island Holidays, your flight itinerary and e-tickets will be attached to your first confirmation email. It is important that you check your flight itinerary details and spelling of all passenger names as soon as you receive your e-tickets. If any information is incorrect please email us as soon as possible on flights@hamiltonisland.com.au.

Flight e-tickets
Please print your e-tickets and put them in a safe place, ready to take with you to the airport. You may be required to present this document upon check-in and airport security checks. Should you misplace your tickets, please email flights@hamiltonisland.com.au and request new copies.

Flight cancellations and changes
Flights purchased are subject to the terms and conditions of the airline, including applicable fees and surcharges for any amendments or cancellations. If you need to make any changes to your flights, please email us as soon as possible on flights@hamiltonisland.com.au.

If you have booked flights directly with the airline you will need to contact them for any amendments or cancellations.

Virgin Australia Velocity Points
Virgin Australia Velocity Points are valid for some hotel accommodation bookings and only when booking directly with Hamilton Island Holidays – these conditions apply https://www.hamiltonisland.com.au/velocity-partnership/terms.

Regional Local Packages
For guests who have booked regional rates prior to 3 June 2024:

• If your booking is for two or more adults, all adult ferry transfers are included in the total package rate (ie. extra charges for the additional adult ferry transfers are included in your total per person package price)
• If your booking is for one adult and one child, the ferry transfer for one child is included as part of your package
• If your booking is for one adult and two children, you will be required to purchase an additional ferry transfer for the second child (or any additional children). Children 12 years and under stay and eat free on Hamilton Island, however Cruise Whitsundays operates privately and therefore only two ferry tickets are included in this package
• To purchase additional tickets or to view the ferry timetable, please visit www.cruisewhitsundays.com.au.

For guests who have booked regional rates from 3 June 2024 onwards:

• Ferry transfers are not included in accommodation cost. 
• Cruise Whitsundays offer discounted ferry transfers and tours to locals. Discounts can be accessed through signing up to the Turtle Club. Please visit www.cruisewhitsundays.com.au/special-offers/turtle-club/
• To view the ferry timetable, please visit www.cruisewhitsundays.com.au. 

Third party promotions and prizing
Hamilton Island room nights cannot be purchased for the purpose of third party promotions and prizing.

Travel Insurance
We recommend purchasing travel insurance to cover cancellations, travel delays and other unforeseen incidents and accidents. We encourage you to read the insurance terms and conditions to ensure you’re covered for your planned travel.

Security Deposits

• You must provide a credit card for pre-authorisation or imprint when you check-in.
• This authorisation may be used to cover incidental items including but not limited to telephone charges, security bond or deposit for any breakages or damage incurred during your stay or cleaning charges in excess of the normal level of cleaning.
• The pre-authorisation process validates your credit card, and protects both the cardholder and merchant from increasing fraud incidents. 
• The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation and the pre-authorisation will affect your available funds balance or spending limit. For more information on this practice please contact your card issuer.
• Once a pre-authorisation has been made, HIE cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction imposed by the card issuer, and cannot be negotiated.
• Where a credit card is not available a minimum $200.00 cash deposit will be required on check-in. (The actual amount required may be higher at some Participating Properties)

Third Party Products and Services

• Third party products or services, eg. airfares, are sometimes sold together with accommodation provided by HIE. In such circumstances the third party is entirely responsible for supplying the products or services to you and any involvement HIE has in facilitating your booking with the third party is as the third party's agent. HIE is in no way the supplier of the products and services and to the extent permitted by law HIE is not liable for any failure by the third party to provide the products or services, nor for any act, error, omission, default or negligence of the third party
• All third party coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those third parties
• HIE does not warrant the accuracy of any information, statements or representations made by third parties.

Promotional Misprints
Hamilton Island Enterprises Limited (HIE) endeavours to ensure that all prices listed on their website are accurate and up-to-date. If we discover an error in the price of any offer you have booked, we will inform you as soon as possible and give you the option of cancelling it, or reconfirming the booking at the correct price (in the case of a price error). If we are unable to contact you, the booking will be treated as cancelled and if you have already paid you will receive a full refund.

Release, indemnity and proportionate liability

• To the extent permitted by the law, you agree to release, indemnify and hold harmless, HIE and its current and former officers, employees, contractors, sub-contractors/consultants (including their respective employees and contractors) and agents against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at the relevant Participating Property except to the extent such expense, cost, liability, claim, action, proceeding, damage, judgement or loss arose out of, was caused by, attributable to or resulted from HIE's negligence, wrongful act/omission or breach of these terms and conditions.
• To the extent permitted by law the aggregate of HIE's liability to you is limited to an amount not exceeding the amount paid by you for your booking.
• Each indemnity in these terms and conditions is a continuing and independent obligation and survives the termination or expiry of these terms and conditions.

Consumer Law 

• To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on HIE are excluded under these Terms and Conditions
• Nothing contained in these Terms and Conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law or under any international consumer protection legislation, provided that, to the extent that such law permits HIE to limit its liability, then HIE's liability is limited to: 
• In the case of services, supplying the services again or payment of the cost of having the services supplied again; and
• In the case of goods, replacing the goods, supplying equivalent goods or having the goods repaired, or payment of the cost of replacing the goods.

Events Beyond Control 

• HIE is not responsible for any loss arising out of any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule
• All travel documents, observance of laws and government regulations are your responsibility.

Use of Information 

• You consent and authorise HIE to collect, use and disclose your personal information for the purposes of administering your booking and providing you with any services associated with your booking
• You consent to information which you have provided to HIE as part of your booking being used by HIE, any of their related bodies corporate for the purpose of informing you about offers and promotions which relate HIE, HIE's related bodies corporate
• HIE will not provide or disclose any information you have provided to HIE or the relevant Participating Property to any person other than a related body corporate without your prior written consent
• Upon request by you and to the extent permitted or required by law, HIE will provide you with access to and/or the ability to correct your personal information however only the person who made the booking will be entitled to access and/or correct personal information pertaining to that booking
• For more information, please refer to the Privacy Policy on our Website.

General 

• The Terms and Conditions are governed by and will be construed in accordance with the laws of the State of Queensland, Australia
• If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.

Maps and Images

• Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided
• Destination shots may have been supplied to HIE by third parties and HIE does not guarantee the accuracy of any destination shots
• Photos and floor plans are indicative only. Actual rooms occupied may vary in decor and inclusions from those shown.

Privacy Policy
At various times Hamilton Island may collect personal information about you and or persons accompanying you during your stay at Hamilton Island. Hamilton Island handles all personal information in accordance with its privacy policy and applicable privacy laws. Hamilton Island Enterprises privacy policy is available at https://www.hamiltonisland.com.au/privacy-policy.

Gift Cards

Please click here to view the Hamilton Island Gift Card Terms and Conditions. 

Is your booking directly with us or with a third party? (it is important to understand the difference)
You can book directly with Hamilton Island Travel Pty Ltd ACN 010305781 (Hamilton Island Holidays) which is a wholly owned subsidiary of Hamilton Island Enterprises Limited (HIE) via our websites or directly with our Reservations Team or you can book with a third party travel agent like Flight Centre, booking.com, expedia etc. These are the general terms that apply to HIE owned Hotels and privately managed properties in the Hamilton Island Holiday Homes letting pool. If you have booked via a third party you must check their terms and conditions for specific inclusions and conditions relating to your booking.